People need to know that you care before they will care what you know.
When dealing with people, try to hear them first and understand where they’re coming from and what’s important to them.
To empathize is to put yourself in another’s feelings; see what they see and feel what they feel.
When someone raises a concern or shares an experience with you, try not to invalidate it by your response or quickly offering solutions.
If you lead people you often need them to “come with you” somewhere in order to realize some vision that you collectively share. For people to “come with you” they need to know that they can trust you and that you understand things from their point of view and that you see the validity and importance of that point of view.
One way to do that is to put yourself in their feelings and try to understand things from their point of view. Once they see that you “get it” they will be more ready to go with you wherever you need them to go.